TY - GEN
T1 - Developing troubleshooting systems using ontologies
AU - Basseda, Reza
AU - Kifer, Michael
AU - Kane, John P.
AU - Greenspan, Steven
AU - Fodor, Paul I.
PY - 2013
Y1 - 2013
N2 - Development of troubleshooting software is an attractive area of research for agent based system developers. In this project, we attempt to use ontologies extracted from different textual resources to automatically construct a troubleshooting virtual expert. In our solution, we verify the information about the structure of the system extracted from the textual document, then generate a conversation with the user in order to identify the problem and recommend appropriate remedies. To illustrate the approach, we have built knowledge base for a simple use case. A special parser generates conversations that can help the user solve software configuration problems.
AB - Development of troubleshooting software is an attractive area of research for agent based system developers. In this project, we attempt to use ontologies extracted from different textual resources to automatically construct a troubleshooting virtual expert. In our solution, we verify the information about the structure of the system extracted from the textual document, then generate a conversation with the user in order to identify the problem and recommend appropriate remedies. To illustrate the approach, we have built knowledge base for a simple use case. A special parser generates conversations that can help the user solve software configuration problems.
UR - https://www.scopus.com/pages/publications/84893327177
U2 - 10.1109/WI-IAT.2013.204
DO - 10.1109/WI-IAT.2013.204
M3 - Conference contribution
AN - SCOPUS:84893327177
SN - 9781479929023
T3 - Proceedings - 2013 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology - Workshops, WI-IATW 2013
SP - 274
EP - 277
BT - Proceedings - 2013 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology - Workshops, WI-IATW 2013
T2 - 2013 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology Workshops, WI-IATW 2013
Y2 - 17 November 2013 through 20 November 2013
ER -