@inproceedings{83d8a1df0fa44ce780a8f458bc73f202,
title = "Effects of message style on users' attributions toward agents",
abstract = "We used a Wizard-of-Oz paradigm to study effects of message style on dialog and on people's mental models of computer agents. People made airline reservations using a simulated reservation agent from which they received one of three message styles: Telegraphic, Fluent, or Anthropomorphic. The agent accepted any kind of language or command input people typed. When people took the initiative, they tended to model their inputs on the computer's messages. They expended more effort in the Anthropomorphic than in the Fluent or Telegraphic conditions. We found no evidence that natural language messages led to higher expectations of intelligence than telegraphic messages.",
keywords = "Agents, Anthropomorphism, Error messages, Mental models, Natural language interfaces",
author = "Brennan, \{Susan E.\} and Ohaeri, \{Justina O.\}",
note = "Publisher Copyright: {\textcopyright} 1994 ACM.; Conference on Human Factors in Computing Systems, CHI 1994 ; Conference date: 24-04-1994 Through 28-04-1994",
year = "1994",
month = apr,
day = "28",
doi = "10.1145/259963.260492",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "281--282",
editor = "Catherine Plaisant",
booktitle = "Conference Companion on Human Factors in Computing Systems, CHI 1994",
}