Abstract
Users' expectations of interlibrary loan services have been shaped by their experiences with search engines that provide uncomplicated interfaces and immediate full-text delivery. Libraries must not only allow for discovery of materials but must also meet users' expectations that mirror their experiences in these online environments. The continual challenge for libraries is to provide ever-faster delivery times, both through innovative services and by taking advantage of technological advances. Even though delivery times continue to decrease, the user satisfaction gap that exists between immediate electronic content delivery upon discovery and waiting to receive materials from interlibrary loan remains.
| Original language | English |
|---|---|
| Pages (from-to) | 157-163 |
| Number of pages | 7 |
| Journal | Journal of Interlibrary Loan, Document Delivery and Electronic Reserve |
| Volume | 23 |
| Issue number | 3 |
| DOIs | |
| State | Published - 2013 |
Keywords
- electronic document delivery
- interlibrary loan
- transformation
- usability
- user expectations
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